Returns

It is really important to us that you are absolutely delighted with your Ziwi Baby clothes.  If you would like to exchange or return an item(s) from your order, we're here to help.  Please get in touch with us at hello@ziwibaby.co.nz.

You can return items, including sale items, within three months of purchase for an exchange or full refund.  We request that you return the items to us in new (unworn & unwashed) condition with tags still attached. 

How to return

1) Email: Email us with your order number and tell us which items you would like to return and whether you would prefer an exchange, store credit or refund. Alternatively you can fill in the contact form below to request a return label.

2) Print: We will email you a printable postage-paid return label (at this time, we can only create return labels for New Zealand customers). If you wish to arrange your own return shipping, our postal address is:  

Ziwi Baby
PO Box 64017
Botany Downs
Auckland 2163
New Zealand

2) Package: Package your return securely and attach the printed label to the package.

3) Post: Your friendly local courier driver can pick up the parcel from your doorstep. Just book a pickup by going to the NZ Post website. Alternatively, the package can be dropped off at your nearest NZ Post shop at the counter.  

Once received, we will process your exchange or refund asap (usually within 2-3 working days).

Frequenty Asked Questions

Email me a printable return label (NZ customers only)